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General FAQ
Here you'll find answers to the most commonly asked questions about our products, policies, and services. If you need further assistance, please don't hesitate to contact us.
What is Surour Jolaire?
Surour Jolaire is a fine jewellery brand that launched in 2024, we create elegant and contemporary fine jewellery. Our designs are inspired by elements and shapes found in the natural world.
Where are your products made?
All our products are proudly made in the UAE, from the packaging to the jewellery itself.
What materials are used in your jewellery?
Our jewellery pieces are made from 18k gold and VS natural diamonds. Each piece is designed to reflect the beauty found in nature.
How do I care for my Surour Jolaire jewellery?
To keep your jewellery looking its best, avoid exposure to harsh chemicals, store it in a cool, dry place, and clean it regularly with mild soap and water or a soft cloth.
How can I place an order?
You can place an order directly through our website. Simply browse our collections, add your desired items to the cart, and proceed to checkout.
What payment methods do you accept?
Pending
How long will it take to receive my order?
Typically, orders take between 7-10 business days from the time the order was place to being delivered. You will receive a tracking number once your order has been dispatched.
Do you ship internationally?
Currently, we ship all around the UAE.
What is your return and exchange policy?
We accept returns and exchanges within 21 days of receipt, provided the item is unworn, unused, and in its original packaging with the authenticity card.
Customers can choose to ship the item back or arrange for a pickup service.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team via WhatsApp within 21 days of receiving your order. Our team will provide you with instructions on how to proceed.
How can I contact Surour Jolaire?
We can recommend you reach us via WhatsApp or any of our social media platforms to get a swift response. Our customer service team is available to assist you with any questions or concerns.